Contact Centre
The contact centre is responsible for qualifying MVF leads and making sure our clients are getting highly relevant prospects, and that potential customers get matched with companies that fit their needs.
“Every call is a real person making a real decision — that is what makes the work matter.”
Our mission
Our mission is to deliver world-class customer service, instil trust in our users and build our brands as authorities in their markets. The contact centre is one of the most important parts of MVF's process and is vital to our future growth.
Quality over volume
We constantly optimise our lead qualification process to ensure we are finding the highest quality prospects for our clients, which is one of the reasons why MVF has an impressive client retention rate of 96%.
96% client retention is not a marketing number — it is what careful qualification actually delivers.
Training and pace
Our teams receive clear training to understand MVF's product inside out and provide the best information and support to customers. It is a dynamic working environment — on average we talk to approximately 2,000 potential customers every day, which totals over 300,000 customer leads for our clients per year.
Opportunities to learn
People joining this team will have fantastic opportunities to learn about our sectors, whilst working in a high-performance environment in one of the fastest-growing businesses in the UK.
Current Contact Centre Vacancies
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